When will I receive my order?
We aim to deliver your order within 7–14 working days. As our products are shipped from our international distribution centre, delivery times may vary slightly. In exceptional circumstances, such as high carrier volumes or customs clearance, delivery may take a little longer. Once your order has been dispatched, you’ll automatically receive a tracking link by email so you can check the status of your parcel at any time.
Where is my order shipped from?
Orders are shipped from our international distribution centre. This allows us to offer a carefully selected range at competitive prices, with reliable and efficient delivery.
Can I track my order?
Yes. Once your order has been dispatched, you’ll automatically receive a tracking code by email. Use the link in your dispatch confirmation to follow your parcel in real time. Can’t find the email? Please check your spam or junk folder too.
My order hasn’t arrived – what should I do?
Haven’t received your order within the estimated delivery time of 7–14 working days? Contact us at info@veiko.uk. We’ll look into it and help you as quickly as possible.
How much does delivery cost?
Delivery is always free, on every order and with no minimum spend. No hidden costs: the amount you see in your basket is exactly what you pay.
How do I return a product?
You can return a product within 30 days of receiving it. The product should be unused and in its original condition (including packaging).
Please contact us first at info@veiko.uk. We’ll register your return in our system and send you the right return instructions, so we can process it quickly.
Returns address (once approved):
Turnstraat 22
3078 ZM Rotterdam
the Netherlands
Return shipping costs are paid by the customer. We recommend using a tracked service.
Will I get a refund after returning a product?
Yes. Once we’ve received and checked your return, your refund will be issued within 5 working days, using the same payment method you used for your purchase. Please note that processing times vary between banks and payment providers. It can take up to 14 days for the refund to appear in your account.
What should I do if my product is damaged?
We’re really sorry! Please contact us as soon as possible, ideally within 48 hours of receipt, at info@veiko.uk. Include your order number and clear photos of the product and packaging. We’ll make sure you get a quick and fair solution, at no extra cost to you.
Do you offer a guarantee?
Yes. All products come with a guarantee against manufacturing defects of at least 6 months. This is in addition to your statutory rights under the Consumer Rights Act 2015. If you notice a fault, contact our customer service team and we’ll be happy to help.
Can I cancel my order?
We process orders quickly, so you can only cancel before your order has been dispatched. Contact us as soon as possible at info@veiko.uk. If your order is already on its way, you can still use your 30-day right to cancel.
How can I contact you?
You can easily reach our customer service team by email at info@veiko.uk. We usually reply within 24 hours on working days.
Customer service hours:
Monday – Friday: 9am – 6pm
Saturday – Sunday: 9am – 5pm
Which payment methods do you accept?
At Veiko, you can pay safely and easily. We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
All payments are processed by certified, encrypted payment service providers.
Company details
Company name: Azul GZ
Address: Turnstraat 22, 3078 ZM Rotterdam, the Netherlands
Chamber of Commerce (KvK) number: 42128288
VAT number: NL005516569B14
Email: info@veiko.uk